About Tenant Shield
Tech-Driven Legal Support for Those Who Need It Most
A housing system where every tenant is informed, empowered, and protected, no matter their background or location.
At Tenant Shield, we have leveraged artificial intelligence, user experience architecture, and legal templates to deliver rapid, accessible, and effective legal support to tenants across England and Wales.
We are bringing technology into one of the most critical and underserved areas of social welfare law—housing—where commercial legal services are already significantly ahead in reaping the benefits of digital innovation for their clients.
In contrast, housing law remains underfunded, under-resourced, and digitally behind, even as tenants face unprecedented legal challenges. The people most at risk of losing their homes are often the very ones least equipped to navigate the legal system. Tenant Shield exists to close this justice gap.
Why it's Important
This vision is urgent. The legal aid crisis is worsening. According to the Law Society (2024):
The Legal Vacuum
This legal vacuum creates the first and often most difficult hurdle for tenants: accessing timely, reliable advice before a possession hearing or housing crisis escalates.
As Lubna Shuja, former President of the Law Society, put it:
“Legal aid can be the difference between a family staying in a safe home or being made homeless.”
At Tenant Shield, we are building a new infrastructure of legal support, using modern tools to restore dignity, access, and justice to renters across the country.
“A lack of [legal aid] providers can mean services are over-stretched, potentially denying timely advice to those with urgent legal issues. Meanwhile, housing repossessions are at an all-time high.”
Law Society
21 February 2024
User Centric Design
Tenant Shield is designed with the user’s experience at its heart. We understand that people often turn to us in moments of stress, uncertainty, and crisis—so our platform is built to be calm, clear, and actionable.
Every step on the platform is carefully structured to guide users through broken-down legal processes, from notices and defences to applications and tribunal preparations. Pages are intentionally uncluttered, using simple language, progressive disclosure, and visual cues to help users know what to do next, without feeling overwhelmed.
One clear task per page, with explanations beside every action.
Plain-language guidance alongside legal definitions.
Progress indicators and summaries to track user progress.
Accessibility-focused layouts that work on all devices.
Decision trees and logic branching to ensure users are shown only what is relevant to their situation.
AI-Powered Legal Guidance
Our AI is trained on structured, curated, and accurate housing law knowledge to deliver precise, fast, and legally sound support in real time. Users can generate letters, prepare forms, or understand their rights through an interactive, responsive assistant that adapts to their inputs.
Offers step-by-step support
Generates legally coherent drafts based on user answers
Flags important timelines, documents, and risks
Continuously evolves to reflect changes in legislation and guidance.
Template-Driven Efficiency
These templates are automatically populated with tenant-specific information, ensuring they are both legally relevant and immediately usable. Every template is reviewed and updated regularly by legal professionals to reflect current best practice and law.
Our robust and ever-growing library of pre-drafted legal templates, covering everything from:
Possession defences
Suitability review requests
Our Mission
Our mission is to make justice a functional reality for every tenant facing housing injustice. We’re achieving this by:
Expanding Our AI Capabilities
We are committed to constantly improving our AI to cover more areas of housing law, including homelessness duties, illegal evictions, tenancy deposit disputes, and unlawful disrepair.
Educating the Next Generation of Advocates
We will train university law students and graduates to offer direct support to tenants. These volunteers will gain real-world legal experience while making a tangible social impact.
Securing Sustainable Funding
We aim to keep the core of Tenant Shield free at the point of use—especially for those who are most vulnerable—by partnering with funders, institutions, and grant providers who believe in equitable justice.
Providing Free Support for Key Legal Services
We are committed to offering free assistance for:
Filling out housing applications and suitability reviews
Writing letters to councils, landlords, or courts
Preparing for and attending tribunal hearings (via trained student or volunteer advocates)
Tenant Shield is not just a legal tool,
it is a social justice initiative.
We are redefining what legal help looks like in the 21st century and ensuring that no one is left behind just because they can’t afford representation or navigate the legal maze alone.